Since we are agents and we book hotels, holidays, transports, etc on behalf of our guests. The Guests are bound by the policies of our suppliers. So even if the customer has not entered directly into the agreement with the third party/suppliers of services, the contract will be deemed as a direct contract and the customer will be bound by the policies, terms and conditions of the respective supplier.
We are a tour booking company and to book your tours we take help of third parties in providing you services. We will not be liable for the services offered by the third party or the vendor. It is the duty of the buyer to ensure the hotels, flights, and other transport details are as per his/ her requirements before confirming the package.
Packages are non-transferable. No Name Change can be done once the bookings have been done by us. Kindly check the name of guests before making the booking.
Package to be followed as per itinerary. If any changes are required then do coordinate with our customer care before booking.
Not liable for any accidents, or measure out of the hand of the company. We suggest taking a travel policy to meet uncertain risks and losses that may occur in your travel.
Any Tour/Package/booking can be canceled due to force majeure. The company will not be responsible for things beyond its control.
At times it may happen that hotels might change in the package but the hotel change will be of the same quality or an upgrade.
Taxes and duties are extra as per Govt Rules applicable.
The cancellation policy is different for each and every package. The cancellation policy is mentioned under the f&q page of each package. If in any case, there is no specified cancellation policy nor specified during the booking, the below general Cancellation Policy will be applicable.
Cancellation if done before a month of the tour start date then a full refund will be done after deducting the cancellation charges. Payment gateway deduction charges will be undertaken of Rs 200 per person per tour along with the vendor cancellation policy charges such as flight cancellation charges, visa charges, cruise cancellation charges, hotel cancellation charges, train cancellation charges, etc.
Cancellation if done before a week and within a month of tour start date/departure date then a partial refund of 50% will be done after deducting the cancellation charges. Payment gateway deduction charges will be undertaken of Rs 200 per person per tour along with the vendor cancellation policy charges such as flight cancellation charges, visa charges, cruise cancellation charges, hotel cancellation charges, train cancellation charges, etc
Cancellation done within a week of departure /tour start date is liable for 100% cancellation fee
Generally, the refund will be initiated in the same account from where the payment was recieved. If in any case, that is not possible, then NEFT will be initiated in the account holder of the main person who had made the booking. In that case, the responsibility of providing NEFT details to the company lies with the person who has made the booking.
Refund can take min from 7 days to a maximum of 45 days. In some cases, this period (especially in international packages) may extend up to 180 days. Our usual processing time is 10 to 15 days.
NO CASH REFUND WILL BE DONE IN ANY CIRCUMSTANCE.